System Failures Persist

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Back view of a full line of students standing in front of registration terminal taking care of registration and/or changing class programs at Santa Ana College Administration Building.For the first two days students and staff were at times prevented from accessing the district database.

Web Advisor, the database that allows students to register for classes stopped working three times.

Shortly after 10 a.m. on Monday Information Technologies Services at Santa Ana College were told Datatel had stopped working, said Nick Quach, director of academic technology services.

After an hour, the system was back up, Quach said, but the problem continues.

System failures with Datatel, which operates Web Advisor, continued Tuesday morning from ab

out 7 a.m. to about 9 a.m. and then again at about 10 a.m. to about 11 a.m.

Some of the students that continue to register as the semester begins do so as a late add to a closed course while others are just beginning to.

Professors rely on the site to update their classrooms as the semester begins.

Officials at SAC Admissions and Records have said they usually don’t know why the system goes down or how long it lasts.

The department offers an over-the-counter full-service for students that do not require the use of computers, said Mark Liang, associate dean of admissions and records.

“The staff can still get started on the paperwork for the students regarding transcripts, petitions for classes or other services when the system is down but for anything that requires Web Advisor, we can’t access it at that time,” Liang said.

The district network maintains more than 100 servers including the system Datatel, integrating solutions for Admissions and Records, Financial Aid, Financials and Human Resources.

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The district ITS department could not be reached as of Tuesday afternoon after repeated attempts.


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